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I've had a similar experience with Apple Store employees many, many times: I walk in and vaguely describe what I want, and they steer me to the cheapest item they sell that could possibly meet my stated requirements.

I've also returned Apple products multiple times, once (recently) without the packaging, and once several days past the return window. They refunded me every time, no questions asked.

This makes me wonder if it's part of their training?

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It is - you’re not trained to upsell, only to give the customer what they need to do what they want.

Can be a little annoying (an employee actively tried to downsell my partner, even though they knew what they wanted), but overall it’s a nice practice.

Yeah they always try and talk me out of battery replacements, saying it doesn’t need it because it’s on 81% durability rather than 80%.

I worked in AppleCare and even we support techs had incentives to sell products.

Incentives matter more than training.

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