This article is not about support chatbots. It's about clearing up your writing/thoughts and communicating clearly even if you used a chatbot to get there.
When it comes to technical discussions, there are so many people on here just regurgitating what they read on an earlier thread. Maybe to test if what they heard was true. Maybe because they just want to sound smart. Not a lot of people actually trying things.
Anyways, I wish more people commented on what's actually in the article - i've observed what OP is complaining about happening in whatsapp groups too esp when there is a difference of opinion; people defer to calling Meta's in-chat AI instead of giving a bit more effort and stating _their_ view.