> looked brilliant on the quarterly earnings call. He fired all the bussers. Eliminated expeditors. Replaced kitchen managers with generic “back-of-house” roles. This was what seemed obvious at the time: Labor costs were rising, so remove labor. The savings showed up immediately.

I can only assume that the CEO and none of the management had ever actually worked front or back of house.

Anybody who has would know that eliminating expo and busers would destroy service.

This is just pure incompetence across the board, saying that it looked brilliant or obvious is the exact opposite of how it looks.