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Comment by ryandrake | Hacker News Reader

We need to crack down in general on people and companies causing damages to people through automation, and then hiding behind it with a "well, we can't possibly scale without using automation, but we also can't be responsible for what that automation does."

You shouldn't be able to use AI or automation as the decider to ban someone from your business/service. You shouldn't be able to use AI or automation as the decider to hire/fire people. You shouldn't be able to use AI or automation to investigate and judge fraud cases. You shouldn't be able to use AI or automation to make editorial / content decisions, including issuing and responding to DMCA complaints.

We're in desperate need for some kind of Internet Service Customer's Bill of Rights. It's been the unregulated wild west for way too long.

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> You shouldn't be able to use AI or automation as the decider to ban someone from your business/service

That would mean dooming companies to lose the arms race against fraud and spam. If they don't use automation to suspend accounts, their platforms will drown in junk. There's no way human reviewers can keep up with bots that spam forums and marketplaces with fraudulent accounts.

Instead of dictating the means, we should hold companies accountable for everything they do, regardless of whether they use automation or not. Their responsibility shouldn't be diminished by the tools they use.

I think you probably should be able to do those things (using AI to hire, fire, ban, etc.)... but that every act and communication needs to be tied to a responsible human, who is fully held responsible for the consequences (discriminatory hiring, fraudulent takedown requests, etc.)

I think that's part of the way there, but I think you would need to go farther. The main failure state I anticipate is the appointment of a designated fall guy to be responsible. The person would need to reasonably be considered qualified for starters, so you couldn't just find someone desperate willing to take the risk for a paycheck.

And it shouldn't just be one person, unless they are at the very top of a small pyramid. Legal culpability needs to percolate upwards to ensure leadership has the proper incentive. No throwing your Head of Safety to the wolves while you go back to gilding your parachute.

It seems like you're looking for the EU AI Act

https://digital-strategy.ec.europa.eu/en/policies/regulatory...

https://artificialintelligenceact.eu/high-level-summary/

Where is Tech Teddy Roosevelt?

In all of us, but unrepresented by those in power.

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