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It’s more about operational resilience and serving customers than product development. If you run early WhatsApp like organisation just 1 person leaving can create awful problems. Same for serving customers especially big clients need all kinds of reports and resources that skeleton organisation can not provide.

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Yeah, that’s a misconception too based on my experience.

I’ve seen many people (even myself) thinking the same: if I quit/something happens to me, there will be no one who knows how this works/how to do this. Turned out the businesses always survived. There was a tiny inconvenience, but other than that: nothing. There is always someone who is willing to pick up/take over the task in zero amount of time.

I mean I agree with you, in theory. But that’s not what I’ve seen in practice.

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