That is because Facebook have already gone out of scale and no reasonable human can handle those appeals anymore.
If you mix in the spammer and bad actors, it makes sense to just say no.
The solution is, of course, have smaller social networks.
If you mix in the spammer and bad actors, it makes sense to just say no.
The solution is, of course, have smaller social networks.
You've been brainwashed. How can you seriously make this statement?
Meta has $200 _billion_ revenue.
Amazon employs _1.56 million_ people worldwide.
Meta could absolutely hire a million support workers and handle the appeals. They don't, but they could. Smaller social networks would be ideal, but not the only option. You can legislate a requirement of human support availability for gatekeeper platforms.
Grocery stores famously have large revenues but very narrow profit margins so they can’t afford anything expensive.
Meta’s profit was $60 billion in 2025. That’s the number to use in examples like yours.
I honestly believe it's a battle no one can win.
More importantly than the bot problem, it would decrease social media usage in the aggregate while also encouraging more competition. Much easier to bootstrap a business if you’re not having to compete with big tech offering the same thing for free because they can subsidize the losses.
Adding more support staff just more complexity. Facebook need to break down into small networks. (ie. make less revenue, if that's all you care)
You suggest they should scale up the support team, I said they should just scale down their whole business.
In any case, hiring more support staff doesn't change the quantity of that stuff.
> You suggest they should scale up the support team, I said they should just scale down their whole business.
Oh no, I always agreed with you that what you're saying should be what happens. But there's zero chance of that happening, as only the US can really do this, and it won't unless the candidates for 2028 are not the current frontrunners.
Requiring human phone support however is something e.g. the EU could very reasonably do and get away with.
Nonsense. You're talking about image moderation when somebody else is talking about appealing when their account is shut down after an accusation of being automated. There is 1) no one being (overly) traumatized by basic customer service, and 2) no reduced responsibility for removing child pornography from your platform if your customer service is terrible.
It's long overdue that we remembered that the very notion of a corporation is a creation of society. Corporations have no natural rights whatsoever because they don't naturally exist. It follows, then, that societies have the right to impose any limits and prohibitions when chartering corporations that don't discriminate against their owners (i.e. so long as restrictions apply uniformly). This includes limit on company size, its marketshare etc.
It stems me positive to read this by a user with a 2012 HN account though! Nice.