>imo, the 'grandparent' type user should really be on an ipad or chromebook etc. (unless they have some specific software needs).
There is always some app that every 'grandparent' type needs that only works on Windows.
There is always some app that every 'grandparent' type needs that only works on Windows.
What you are missing is it isn't always easy to teach a new operating system to someone with cognitive decline.
(And if we are picturing a grandparent without cognitive decline your suggestions makes even less sense.)
Anyway, their Windows laptop got all sorts of shit "side-loaded" (and I have a benign theory about this happened), and put them on iPad like 15 years ago. You can object to the closed system, but zero tech support calls for me.