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This is a bit of a meta comment but it must really suck to wake up on a random morning and find a blog post like this about your service as the top story on HN.

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Pissing off bloggers is probably the worst thing you can do, given that they'll likely blog about it..!

I wonder if being proactive and adding a message board on your site where people can vent would mitigate some of this.

Here is a great example from a radio personality I used to listen to:

http://mb.clarkhoward.com/forumdisplay.php?7-Clark-Stinks!

welcome to my morning ;)

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