IMHO, it should be stronger than that. When they charge people money for products, they are responsible for supporting them whether they accept it or not. Aren't there any legal protections for customers in scenarios like this ?
Sure, but to avail yourself of these legal protections, you need to go through the legal system -- filing a suit in court. The law might guarantee you'll get what you paid for, but it can't force Google to offer phone support.