This week I had an epiphany when dealing with both Google and Microsoft on support issues. The issues are this: when you need an answer to a question about something from your bank, such as, say, a fee that suddenly appears on your statement, you can pick up the phone and find someone at the company who will at least give you slow service to answer your question.

But with Google and Microsoft, there is no support department. You need to know how a specific service is charged? Good luck. You need to know why a needed parameter is missing on their API documentation? Forget it.

Basically companies like Google and Microsoft want to toss their products out into the wild and then go back behind closed doors to noodle on something else. It baffles me as to why enterprise businesses are able to do this.