A lot of people seem to be thinking of this as a touch screen vs physical button issue, but in the case of VW it was actually much worse: they put capacitive buttons instead of physical ones everywhere. The worst of both worlds: a lack of tactile feedback and the inability to have a flexible interface.

I own an ID.4, the "car" part of the car is fine, but the controls inside are by far the most unpleasant I've ever used. 60% of the time I want to turn the fog lights on, it registers as "Defrost Max" that is right next to it. The worst offender by far though are the windows controls. Instead of four buttons like most sane cars, you have 2 buttons as well as a capacitive "Rear" toggle. That toggle is both incredibly easy to activate by accident and impossible to use with glove.

I can't fathom how someone designed these things and though, yep, this is a good experience. At least the car has wireless CarPlay so I can ignore the terrible VW software.