Comment by TuringTest | Hacker News Reader

Comment by TuringTest | Hacker News Reader

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> And, in the end, if you aren't able to comply with the law then you shouldn't be in that business regardless of your scale.

Again, you're talking from a moral standpoint, but it's not practical. Who's going to stop Google or other corporations from tracking DMCAs the current way?

> Why does scale matter?

Because of resources. Any defined process needs resources to be implemented; law enforcement is no different.

Google provides services at scale by means of automating the shit of them. The only way to identify legit from fake claims at that level is to also create an automated resolution process, with the results we see.

You may want to limit Google size by forcing them to perform human reviews for all their customer service interactions; but again, how are you going to force them into compliance? You'd need a US judiciary system the size of Google to do it.

> You may want to limit Google size by forcing them to perform human reviews for all their customer service interactions

You've inferred that, but I didn't make this claim. A sensible strategy would involve automating as much as possible while allowing for the ones that matter (e.g. OP's example) to be escalated.

Clearly you can't do that if, as in OP's case, you don't even perform any automated ID checks before telling the complainant that their ID hasn't been verified.

> Again, you're talking from a moral standpoint

Not at all. I'm taking the legal standpoint. I say nothing about whether this particular law, or any other law, is moral or not. Complying with the law is a basic requirement that any company has to satisfy. Why should Google be any different just because it's big? You seem to be suggesting that laws should only apply to small entities and that once you go above a certain scale, you are above the law.

Again, if you simply cannot comply with the law for some reason (as you seem to be suggesting applies to Google) then you shouldn't be running that business at all because, after all, doing so implies doing something illegal.

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