One day, a senior developer there - a guy very fond of music - was showing me his process for converting a text file into SML. His process consisted of opening two notepads: one with an SML template block, and one with the text file to be converted. He then proceeded to convert each line into SML by copying the prefix tags and postfix tags and pasting them around each line.
I wrote a powershell script in front of him to automatically do that and save an entire days worth of work, and he just stared at me. I had removed the one really mindless part of his job that he could use as an excuse to listen to a TON of music. Needless to say, he never used the script.
Reflecting on this, I feel fortunate to have had this experience early on - it really helps put things into perspective - perceived improvements to anything depend entirely on the workflow of the people impacted.