4000 customer support people at Salesforce replaced by AI
(But you are correct that they did lay them off.)
for now. being early can be the same thing as being wrong.
AI is not there yet to replace any person's job.
This is of course true, but it has not actually prevented any layoffs. Management generally does not understand this, does not care, or is happy to have a pretext to fire a bunch of workers to make stock go up.