> wonder why Google UX always sucked so much and in particularly in the recent years seem to be getting even worse
UX? Google doesn't even bother helping folks locked out of their Gmail accounts. For people who use Android (some 3bn), that's like a digital death sentence, with real-world consequences.
It is almost comical that anyone would think Google is customer-focused, but might if they were being paid handsomely to think otherwise, all the while drinking a lot of kool-aid.
https://news.ycombinator.com/item?id=36024754 The top comment there is from a Xoogler which sums it up nicely:
The thing is that at scale your edge cases are still millions of people. Companies love the benefits that come from scale, like having a billion people use their service, but they never seem to be capable of handling the other parts that come with it :(