I actually just had to independently tag him on LinkedIn after my son had an issue with his Minecraft account. Their account recovery flow directs you to call on the phone and then when you call on the phone, it directs you to use the account recovery flow. When we went to their Support page we received a stack trace from asp.net. After wasting several hours, we screenshot of the error and tagged him on LinkedIn and filed a credit card dispute.

In my LinkedIn post I questioned if they can’t be trusted with a $30 game license how can we trust them with a multi million dollar copilot rollout? I pointed out that it seems like this is more than just a lack of human support. It is a company that: does not care about their own brand, the up-time of their own systems, their own employees, or their customers.

I question if their goal is to simply extract money under unethical conditions. I question whether they expect the customer to just repeatedly purchased the game every time the company fails to deliver it. I also questioned to him why he has hiring managers bragging on LinkedIn that they expect people to output 1 million lines of code per month, so they can rewrite the operating system in rust, while their systems are off-line.