After tons of patches and DLCs its just became a very very good game. Just not what was promissed.
Most customers only hear about a game when it is released and reviewed and/or recommended by a friend and will never have heard about them.
Nolife hardcore fans will also be the the first to buy your game, review it and tell everyone if they did not liked it.
CDPR got huge amount of trust after Witcher 3 and they mostly had to start over after CP2077 release.
EA can survive if 4/10 of their games flops completely, but company like CDPR will likely just end there.
...which was a complete shitshow on release as well...