That doesn't sound right. I bought a mobile phone on eBay and the seller sent me a unit that was (a) a different model and (b) clearly used. I jumped through all kinds of hoops, culminating in a letter from my lawyer certifying I received a different phone. The end result was, I could not return or exchange the unit, and my negative feedback and rating were erased. Stories like mine are legion. eBay emphatically does not favor buyers, they screw everyone equally.