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I find it funny that we see complaints about why software quality has got worse alongside people advocating to choose objectively risky AWS regions for career risk and blame minimisation reasons.

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This was always the case. The OG saying was “no one got fired for buying IBM”. Then it was changed to Microsoft. And so on..

They are for the same reason. How do customers react to either? If us-east-1 fails, nobody complains. If Microsoft uses a browser to render components on Windows and eats all of your RAM, nobody complains.

Oh, people complain. The companies responsible have just gotten to the point where they are so entrenched that they don't need to care at all about customer complaints.

The value now is not really money from customers, but a company's share price or valuation. That, together with the hard push for subscriptions from every single app and service, devaluated customer experience and feedback. Because not many will go through the hell of unsubscribing process even after the outage or serious issues like private data stolen.

There's just not much motivation left to do better systems.

It all sticks with the 'monopoly' scent.

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