News is one thing, if the app/service down impacts revenue, safety or security you won't be getting any sleep AWS or not.

No. You sit on the call and wait to restore your service to your users. There’s bullshit toil in disabling scale in as the outage gets longer.

Eventually, AWS has a VP of something dial in to your call to apologize. They’re unprepared and offer no new information. The get handed to a side call for executive bullshit.

AWS comes back. Your support rep only vaguely knows what’s going on. Your system serves some errors but digs out.

Then you go to sleep.