The worst SEV calls are the one where you twiddle your thumbs waiting for a support rep to drop a crumb of information about the provider outage.
You wake up. It's not your fault. You're helpless to solve it.
You wake up. It's not your fault. You're helpless to solve it.
Eventually, AWS has a VP of something dial in to your call to apologize. They’re unprepared and offer no new information. The get handed to a side call for executive bullshit.
AWS comes back. Your support rep only vaguely knows what’s going on. Your system serves some errors but digs out.
Then you go to sleep.