99.99% of the time when you read something on the internet and your reaction is "that's wild" / "wow that's crazy" / "that's unbelievable", then what you are reading is in fact likely nowhere near the actual truth / real.
My experience with online services and software in general is it makes mistakes A LOT. Like A LOT A LOT. And I have absolutely no problem believing there little to no humans in the loop here.
One of the primary functions of DRM is to remove a paying customer's access to the works they paid for. There's nothing "wild" or "crazy" or "unbelievable" about it.
98.378274% of the time when you read something on the internet quoting accurate probabilities they're making it up to push their biases onto you.
"99.99% of the time" is a figure of speech. Don't overanalyze it.