Hacker News Reader

Comment by 0xffff2 | Hacker News Reader

>Dealers certainly make less profit on EVs. The Dealer model was built around regular, required maintenance schedules as profit centers. EVs have far fewer moving parts and fluids with regular maintenance schedules.

Is there any data out there on what percentage of new car buyers take their vehicle to the dealer for maintenance? I've found myself in a position where I can't do my own maintenance for the first time in many years, and after waiting 3 hours for an oil change 3 different time at 3 different dealers I doubt I'll ever hand my keys to a dealer service department ever again for any non-warranty work. And this is on top of their extortionate pricing.

View on HN

For one piece of anecdata:

I drive a hybrid with a weird size/shape 12V battery. (It uses the traction battery for starting, so only needs a smaller 12V for e.g. accessories and simple bootstrapping of electronics.) Though I normally do my own maintenance at this scale, when it went bad I went to the dealer because they both had the right battery and didn't charge much more than parts. Plus drove me home after dropoff, and drove me back there when it was done (a few hours later? fuzzy memory), at no extra cost.

They're not all awful?

I don't have actual statistics, but some factors I can think of:

- New car leases sometimes require dealership-only maintenance.

- Car warranties sometimes imply upcharges may be allowed (such as labor fees) during warranty services if non-warranty maintenance wasn't handled by the dealership.

- New cars sometimes come with discount plans or service subscriptions for maintenance at the dealership.

- Maintenance at a single dealership still sometimes gets reflected in resale value, including trade-ins to that dealership and also some people and auctions will pay a small premium for "single owner, dealer maintained" cars.

Yeah, dealers are an interesting experience at times, but there's an interesting web of reasons that people still use those services.

Reply on news.ycombinator.com