Yet another blogger conflating AI with LLMs again. AI will absolutely transform your business process if you're not yet another software shop vibing container deployment scenarios. ex: https://viterbischool.usc.edu/news/2025/10/researchers-inven...
AI won't take a shoddy process (say, your process for reviewing and accepting forms from patients) and magically make it better if you don't have an idea of what "better" actually entails.
"Improving a system requires knowing what you would do if you could do exactly what you wanted to. Because if you don't know what you would do if you could do exactly what you wanted to, how on earth are you going to know what you can do under constraints?"
- Russ Ackoff
Did you read the example? The business process of human bias is gone in the cancer detective phase. AI eliminated it.
My name isn't Russ. Russ Ackoff was a business process optimization leader from the last century -- a contemporary of Deming and the Toyota school etc.
Do you understand the treatment process, here? I don’t ask that to be shitty, but I feel like you’re hand-waving away the entirety of the process because image detection is interesting.
It smells like a “disrupt healthcare” statement, of which there are many and of which none have any basis or value.