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Comment by CuriouslyC | Hacker News Reader

Something like this has a very limited shelf life as a product. What users need from chat is very user specific, trying to be the one chat to rule them all is not gonna end well, and as models get more capable each chat experience is going to need to be more customized.

Something like this could have a nice future as an open source chat framework for building custom UIs if it's well made and modular, but that isn't gonna work well with a SaaS model.

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I've been using Onyx (and Danswer before it) for over a year, and I'd push back on this. We have Freshdesk, Bookstack, Google Drive, YouTrack, and Slack all connected. It seamlessly answers questions like:

"What's Max's GitHub username?" "I need wire transfer instructions for an incoming wire"

We also index competitors' helpdesks and KB articles to track new features they're rolling out. Our tech support team uses it daily because Freshdesk's AI is terrible and their internal KB search is lackluster. Onyx actually finds things. The value isn't in being "one chat to rule them all" — it's in unified search across disparate systems with citations. That's not getting commoditized anytime soon. Keep up the good work, team.

> "I need wire transfer instructions for an incoming wire"

Ooooof. Careful with that.

Definitely follow the sourced permalink as a default on that one.

I disagree. This has both APIs as well as connectors. One of the reasons I use Google Workspace as SaaS is because of the extensive API, that gives me the flexibility I need with a great starting point (and continued development, that I continue to benefit from).

Yes, but imagine a chat app that's designed for accountants, that has widgets for accounting, and it's set up for accounting workflows. That's _HUGE_ but not something that a "one chat to rule them all" is going to just go and do. You could use that same example for lab technicians and any other role.

Same "verticalization" argument people made for search in the early 2000s. There's a lot more use cases for tech than just vertical SaaS apps.

I don't think that comparison holds, search is a task you do as part of a workflow, there isn't a big difference in search across verticals other than curation of the data set you're searching from. If chat is becoming how people do their work, I don't see how product proliferation across verticals isn't going to be a thing.

That's only obvious in hindsight. Back in the day, people said how in the world am I going to use the same search box for buying a car (color, make, model, photos) as I do for finding the latest concerts in my area (map, seating charts, etc.)

And you're right vertical SaaS DID become a thing, and so will vertical AI, but the horizontal versions of both (search and SaaS) crush the vertical ones (Google for search Microsoft for SaaS), and I believe it will be the same. Theres a layer above what you are talking about (e.g. Teams as the product vs Slack as the company).

Horizontal has a higher TAM and Vertical is easier to execute.

But this is besides the point. My point was that productivity is a minority of the TAM.

Hmm, will have to disagree here. I think "one chat to rule them all" is the way it will end.

It does requires having UI components for many different types of interactions (e.g. many ways to collect user input mid-session + display different tools responses like graphs and interactives). With this, people should be able to easily build complex tools/flows on top of that UI, and get a nice, single interface (no siloed tools/swapping) for free. And having this UI be open-source make this easier.

I agree with an end state something like you describe, but I don't think it will be a chat app, I think you'll have an agent lives outside your apps, that managers your apps.

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