I was really interested in the 920 until I saw that it has capacitive hardware buttons. Right now I have a Samsung Focus, and when someone else grabs my phone to look at a picture, I have to do the awkward "no don't hold it there, hold it here, oh no you touched one of the buttons here give it back while I figure out which one you touched now don't hold it there again" dance.

That's embarrassing to me and embarrassing to the brand. People see it and think "oh these Windows Phones are complex and finicky". Nope. Not touching any phone with capacitive buttons ever again. I'll be upgrading to the nicest WP8 device with actual, real buttons.