That's embarrassing to me and embarrassing to the brand. People see it and think "oh these Windows Phones are complex and finicky". Nope. Not touching any phone with capacitive buttons ever again. I'll be upgrading to the nicest WP8 device with actual, real buttons.
I think that limits you to iOS.
> I'll be upgrading to the nicest WP8 device with actual, real buttons.
I don't think there are any WP8 devices currently announced that have only non-capacitive buttons. The Samsung ATIV S has physical "Windows" button, but the other two face buttons are still capacitive.
This is an interesting point, though. I've never heard of this complaint on Windows Phone or Android, but I can see how it could be an issue.
Capacitive buttons are a deal-breaker. I feel that strongly about them, that they have no place on a premium handheld device, that they ruin the experience, and that they completely ignore user intentions. I feel that strongly that I would abandon the entire ecosystem just because I can't stand the buttons.
And this coming from a staunch defender of Windows Phone and loyal subscriber to the Zune Pass for years who has never said another word against the platform. Guys, stop making capacitive buttons!