> Once the official dates were announced, she cancelled the extra booking, in line with Booking.com rules.
Let's be real here. Booking.com is not the only side stretching the terms of service to the limit to extract maximum value. This speculative booking and cancellation also drives costs up for other consumers who book reservations with honest intent by pulling a bunch of units off the market. It's hard to blame Booking.com for wanting to stick it to her.