No, one should never ever talk to journalists. Nothing good can come from it. Never assume good faith from journalists.
If you make the response boring or used a canned legalish message, it doesn’t allow them to say you didn’t talk to them.
A better rule is: don’t let anyone untrained talk to journalists.
You usually have some influence. Enough people are smart enough to read between the lines to make it worth trying.
Perfect example: I had to fire someone from staff rather promptly. The reasons were serious even that not responding to questions in timely manner would have been a fatal error for the convention.
Unfortunately, there are times you can’t opt out of the game because opting out is a response. Silence will be misconstrued as support.