FYI in an emergency, you can buy a plane ticket and send someone to access the server directly.
I actually had the privilege of being sent to the server.
I actually had the privilege of being sent to the server.
Because my suggestion they have a spare ADSL connection for out of channel stuff was an unnecessary expense... Til he broke the firewall knocked a bunch of folks offline across a huge physical site and locked himself out of everything.
The spare line got fitted the next month.