Now I'm convinced Apple is in trouble.

It's not in Apple's DNA to apologize. Jobs would have said "We are building the most revolutionary mapping system ever created. This is an active endeavor and if it doesn't currently meet your needs we have at least 100 other mapping apps in the app store."

And then Jobs wouldn't have said anything else about the subject and moved on.

The reality distortion field is fading fast with Cook in charge. Jobs would have made everyone think they're part of a mapping revolution. Cook has allowed everyone to think they got ripped off.