If they actually incentivized a group to support stability and continuity among enterprise customers, they would probably be able to diversify their revenue away from ads. Microsoft understands this…
To be clear, I agree with you, and am puzzled by the lack of consequences from the real world for the stuff I saw. But that was always the mystery of Google to me, in a nutshell: How can we keep getting away with this?
A large part of that is the Google-are-super-geniuses PR effort. Anyone pointing out that Google's products don't reflect this to their boss faces having their own credibility reduced instead.