They're literally the best suited companies to take full advantage of this new technology!
They have existing customer relationships, training manuals, past call recordings (== training data), and enough humans for fallback / oversight (often legally required!)
But yeah, you have to continue being entrepreneurial or risk being replaced by being complacent
You make good points. You know the managers for that industry, better than I.
If you are confident that they will get on the new wave, then I stand corrected.
>> It has gotten to a point that the use of AI has turned life into a literal Kafkaesque nightmare. How soon will AI take the place of customer service for actual necessary services like calling your local DMV to make an appointment or even taking over 911 services? The promises made by AI companies about this software making our lives easier has merely become a drive to implement AI into every possible facet of life, not to benefit anyone, but to drive up profits.
Full post/context: https://news.ycombinator.com/item?id=45708816
Some of those examples are depressing (but also, very human).