Not sure why you’re downvoted so hard

Small companies making niche products should not get a pass when they have bad service just because it’s not made by one of the big guys.

Had the same crap experience with Thursday boots. The founder goes on podcasts touting nonsense thinking he is the next zappos while customer service is compete garbage when there is a problem.

I bought a pebble when it first came out. Loved it. But this new one is way too late and too expensive to care about.