Never again.
Small companies making niche products should not get a pass when they have bad service just because it’s not made by one of the big guys.
Had the same crap experience with Thursday boots. The founder goes on podcasts touting nonsense thinking he is the next zappos while customer service is compete garbage when there is a problem.
I bought a pebble when it first came out. Loved it. But this new one is way too late and too expensive to care about.
There are also big-corp. products which are intentionally killed or abandoned. Many people get damaged. In the end all of us pay some price for the sake of progress. Otherwise nobody would dare to innovate or try to sell new stuff.