FYI: DocuSign’s moat/USP is trust, not software.
DocuSign customers buy trust.
DocuSign customers buy trust.
Free e-signatures are a great idea, have you considered getting a foundation to back the project and maybe taking out some indemnity insurance, perhaps raising a dispute fund?
its a well recognised tool for contract agreements, and you pay the money so that you are indemnified for any oopsies that might happen in transit.