Totally agree — AI voice agents shine when they handle the repetitive stuff and free up humans for real conversations. The best results I’ve seen are from teams that don’t treat it as a full replacement, but as an assistant layer that filters or pre-qualifies before handing off.

The tone analysis part is super interesting too — I’ve noticed when combined with CRM data, it actually helps reps adjust their approach mid-call. Tools like Coldi.ai seem to be heading in the right direction with that balance between automation and empathy.