Meh.. i do kinda forgive them. They tried, they lost, they reveserd their decision and hope to keep their customers (read:sales) happy. There are plenty of companies which would double or triple down their bad decisions and flatly tell the customer is the problem.

Our customers usually want nice, but monitor/manageble NASes and Synology was quite acceptable. It got annoying when we could not put in any harddisk we'd wanted, but most of our customers did not really care, so we didn't as well. If you absolutely need superb storage you should stop using NASes anyway and get a far better (but more expensive) solution.

Then again if i myself want some NAS functionality, i'd fire up a Debian with Samba using any hardware i want.