If customers just start bugging Microsoft devs directly as though they are customer support (which…technically they should be since they built the product) then maybe productivity would grind to a halt. When all the MBAs running the show start seeing all their JIRA dashboards full bad news then perhaps they’ll think twice?

Heck if the McDonald’s CEO and family were required by law to eat their own McDonald’s product for 80%+ of daily caloric/macro intake, then we would probably see things change quickly.

Companies that can’t run at a particular scale should definitely not be enabled to do so. But sadly, we seem to not hold them accountable, directly.