Comment by vunderba | Hacker News Reader

Comment by vunderba | Hacker News Reader

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Shrugs. I don't know what to tell you. I'm glad to see that you're passionate about it I guess but most of my friends who use Crunchyroll were also equally unsurprised when they removed the comment section. I can't think of any streaming services that have something like that - as I said before, there's literally no upside to it for CR. Those comment sections could also be a puerile cesspool.

I'm sure there was an extremely vocal minority that threw a fit when they killed it off, but I doubt their overall subscriber numbers were significantly impacted. The majority of people are just there to watch anime. There's plenty of subreddits that are vastly more suitable to discussion.

Calling the Crunchyroll anime comment section a community is a bit of a stretch, it's like saying that the comments under a TikTok video are a community.

My original point stands.

A brand is built on sentiment. That's the upside. You are witnessing exactly why it's important here, as people tell you why they're going to stop being customers. I don't watch anime so have no skin in this game, but this is a classic tale at this point.

A company gets successful off the back of community engagement and builds great shared sentiment with its customers. They get bought, the incoming board members start cutting costs, accidentally cutting the artery they didn't realise fed the heart of the brand.

The company loses an edge the board didn't realise it had, and people slowly lose that connection, which allows them to painlessly jump ship to the next company with the same catalog but better sentiment brand.

"Calling the Crunchyroll anime comment section a community is a bit of a stretch, it's like saying that the comments under a TikTok video are a community."

Am I missing something here? (I don't use TikTok).

- The comment section under a youtube video is a community.

- The comments on the side of Instagram pictures is a community.

- Twitch chat is a community.

- Even Imgur has a community. I'm surprised that's a thing, but they do.

For the most part this HN community is comments bolted on to content from different websites, we call this a community with no issues. I don't think it's a stretch.

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