A non-open ended path collapses into a decision tree. Very hard to think of customer support use-cases that do not collapse into decision trees. Most prompt engineering on the SaaS side results in very long prompts to re-invent decision trees and protect against edge cases. Ultimately the AI makes a “decision function call” which hits a decision tree. LLM is very poor replacement for a decision tree.

I use LLM every day of my life to make myself highly productive. But I do not use LLM tools to replace my decision trees.