I guess they spend their money on sales and licensing and not on developing good products now?
They make their money because they can go to the largest corporations & governments, talk to the CTO and tell them they have a product for everything that checks all their regulatory requirements, and all these products kind of sort of work together.
Who else can offer that?
For Microsoft, engineering is just about checking boxes on feature lists. Quality doesn't matter and engineering is a cost to be minimized. The people who make the purchasing decisions aren't the ones who have to use their stuff.
But they push it through the CTO with really good initial pricing, then when you're hooked they screw you on the next contract negotiation.
The old saying is: "Microsoft is much better at talking to your boss than you are". Which still rings true IMO.
And yeah Teams, I can't stand it. Outlook too, in particular the "new" one that doesn't do half the things the old one could do and requires all your email to be in MS cloud even if you have another provider.
That's not very specific to Microsoft really. You can say the same thing about Google, Apple or any other big corp that managed to capture a market where users don't really have real alternatives.
You either get A) hallucinations of "I created the calendar entry now" (it didn't) or B) an .ics file you need to download, then import to Outlook manually.
More tests about this scenario in here: https://www.perspectives.plus/p/assistants-without-hands
A year is a long time in the tech industry, let alone LLM (or Copilot) history.