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Try trac. Redmine is a poor copy of Trac. Trac is a wonderful piece of software once you get used to it. Nothing can match the plugin model, reliability and extensibility of it.

Name something else which we can customise, make client facing easily, have AD authentication working against, use for documentation, source tracking, ticket mangement and infrastructure management with an administration effort of 30 minutes a month at average, that costs $0?

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Redmine has far and away more functionality than Trac.

That's one of the reasons we don't use it.

Trac is a framework which just happens to have ticketing, wiki and source control modules.

Redmine is a ticketing tool, wiki and source control browser which happens to have half a framework underneath it.

Redmine could be extended to really functional business system (CRM, Help-desk, bookkeeping) using third party plugins and rich API

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