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Comment by Galaco | Hacker News Reader

If you pause your subscription, Claude.ai breaks. I paused my subscription, and my account immediately transitioned to free. It has removed my invoice history, and attempts to upgrade again fail with an internal error. Their chatbot is telling me to navigate to UI elements that don't exist, and free users do not have the option of human support.

So I'm stuck; my sub is paused, and I cannot either cancel, or unpause and cannot speak to a human to solve this because the pause process took away all possibility of human interaction.

This is the future we live in.

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Did you use Google Play to pause subscription? Because Claude Pro says there is no pause subscription except on Google Play and then goes on to explain your problem if that's the case.

Thanks for the info, but I did pause this, not through Google Play, it was via the UI. I received an automated email from them that my subscription had been paused as I expected and will resume in 1 month unless I cancel (I can’t cancel because the cancel UI doesn’t exist in whatever status my account is somehow in).

It’s funny that Claude Pro says this isn’t a feature, because their chatbot gave me instructions on how to unpause via the UI (although said UI does not exist) so the bot seems to know it’s a feature.

I feel like we're just renting our digital lives.

You are.

It’s the same reason why many are becoming evangelists of hosting their own email, note apps, etc.

> This is the future we live in.

It's just a bug. Chill. Wait a business day and try again. You write as if you've never experienced a bug before.

If you’re being sarcastic, you might want to edit your post to make that clearer.

You're absolutely right!

This started a couple of days ago, before this announcement for 4.5 and code v2, so I already waited for it to be fixed.

As much as I hate to say it, I don’t have a large twitter following the only method I have to raise awareness of this issue is to try to piggyback on a big announcement like this in HN, that will have visible discussion, so I don’t always have the luxury of just chilling and waiting indefinitely.

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