It feels like you need to sue them for scamming you with fake documents. Their attempts didn't work on you, but it might've scammed many others.
You research took time and their illegal withholding robbed you of your money’s time value.
More pointedly, the people involved would rationally pay well to avoid even the complaint making it into a public filing.
Did you ask a lawyer-- any lawyer-- before writing the sentence surrounding this word?
I assume the answer is yes. But I also think I remember reading a blog by you where you wasted hours attempting to reverse-engineer some hardware before finally sending it the help flag.