The thing is, Salesforce understands sales people, and the product is designed to make their lives easier and more effective. And you know what, they are good at it, that's why they are so big.

But they are horrible at integrating with anything else, making engineers happy, make data and AI people happy. They wall everything in. Guess what, you are not their customer. The sales people are.

So yeah, I hate them, but even more reluctantly, I admit that despite the multi million dollar invoice they send each year, we haven't really found a worthwile replacement. And most of our staff is actually quite positive about them because the old system was MS Dynamics, which is even worse.