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> but in other situations there may be legal restrictions on reading employee-to-employee conversations.

In which US jurisdictions can employee-to-employee records (from employer-owned communication media) be denied to the employer/customer but maintained by an unrelated third party?

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Organizations aren't limited to a single country. My current client has employees in most of, if not every, time zone across the world.

As such, you need to be able to review the legal status of every pairing or group of people's private chats.

At any point in time a US based customer might invite a EU based customer, so looking specifically at US jurisdictions is irrelevant.

> Organizations aren't limited to a single country. My current client has employees in most of, if not every, time zone across the world.

In a single legal entity?

> At any point in time a US based customer might invite a EU based customer, so looking specifically at US jurisdictions is irrelevant.

What case law are you considering when you insinuate that Slack must review the retention of records between users of a Slack business customer?

The EU user's messages are governed by the GDPR, regardless of jurisdiction, surely?

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