Does anybody really believe that SalesForce of all companies has successfully replaced 4000 real and necessary jobs with AI? Or is that more likely just an excuse to justify more layoffs in the tech industry for the usual reasons.
in addition SalesForce grew in employment size in 2025 AFIK and 4000 jobs are for them only around ~~5%, which means it's to small to be a meaningful metric if you don't fully trust what their press department does (and you shouldn't)
still I see people using modern AI for small productivity boosts all over the place including private live (and often with a wastely underestimate risk assessment) so in the best case it's only good enough to let people process more of the backlog (which otherwise would be discarded due to time pressure but isn't worthless) and in the worst case will lead to idk. 1/3 of people in many areas losing their job. But that is _without_ major breakthrough in AI, just based one better applying what AI already can do now :/ (and is excluding mostly physical jobs, but it's worse for some other jobs, like low skill graphic design positions)
And as software developers, it would be silly if we didn't think that businesses would love to find a way to replace us, as the software we have created did for other roles for the past 60 years.
Though like non-GAAP earnings & adjusted EBITDA, very few care. Those that do are often old, technical, conservative & silent type of investors instead of podcasters or CNBC guests. RIP Charlie M.
Alternatively though if the market is bad and there not launching as many new products or appealing to as many new customers, customer support may be a cost center you’d force to have “AI efficiencies”