So then how do you schedule them if they don't compete? Is this more of a "fill your spare capacity" setup or do they work certain shifts? Also, what is your average response time? Same day or scheduled in advance?
I don't really mean to reveal all your secret sauce, but since I dealt with this stuff for a couple months I'm curious. The mechanic I worked with wanted to go big time but my partner and I decided he wasn't a good fit to run an operation at that scale.
mechanic set their own time. response time really depends on how busy they are. we don't promise a response time yet. our mechanics use our mobile app to do all their scheduling. it is really fill your spare capacity model (work on weekends, evenings, free days during week) etc.