> One clip on Instagram, which has been viewed over 21.5 million times, shows a man ordering "a large Mountain Dew" and the AI voice continually replying "and what will you drink with that?".

Are they even testing these systems before deploying? With a limited menu and only so many possible permutations... It sounds like they did not do any validation testing or put in safeguards or design it to be robust. I'm like, fairly confident that speech to text + some recorded messages would be able to get you pretty far over a fully AI solution.